South Queensferry-based enquiry hub smashes £1 million milestone

Published: 1 Jul 2014 09:30

ONE of the UK’s largest hospitality and dining giants has reached a major milestone after its new service helped secure more than £1,000,000 revenue in just six months.

Pictured is Austin Tilsley

The figure comes after Sodexo Prestige created a dedicated enquiry hub service which acts as the first point of contact for enquiries from UK conference and event agencies.

Its South Queensferry-based ‘Hub’ facilitates enquiries for 50 high-profile venues where it operates, including Ascot Racecourse, Dundas Castle and Royal Botanic Garden Edinburgh.

Rolled out to the UK market in January 2014, the company says its new service has boosted both the conference and events revenue side of the business and helped strengthen relationships with conference agents across the country.

Austin Tilsley, regional director of Sodexo Prestige in Scotland explained the company is now on track to meet its target of £2.7million by the end of 2014.

He said: “We are thrilled to have hit our £1,000,000 target in such a short period of time after the launch of the new enquiry hub. The new service has been a huge investment but these figures once again reinforce all the hard work and innovation displayed by the team making it such a profitable move forward for the company.

“All of our venues across the UK have seen great benefits to this new service being implemented including increased revenue and heightened customer satisfaction so it’s reassuring to see the service hit the ground running so quickly.

“Hopefully this initial success will set the pace for the rest of the year and see us beat our annual £2.7million target and further strengthen and improve the relationships we have built with UK venue finding agents.”

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